Sr. Coordinator, Operations & Visitor Experience

Senior Coordinator, Operations & Visitor Experience

Compensation: $45,000- $52,000 (Based on education, experience, and applicable licensures)

Schedule:

• Submissions will be reviewed on a rolling basis
• Applications to close by Dec 15, 2025
• Jan/Feb 2026 – Target Start Date
• 9:00 AM – 6:00 PM (Monday – Friday)

POSITION SUMMARY 

The position requires a thoughtful communicator, both verbally and written; a multitasker who is organized with effective time management skills; an individual that demonstrates a willingness to learn and adapt; someone who strives for the highest standards of behavior, detail orientation, collaboration, and work ethic. The schedule for this position requires weekday/ some evening hours as well as occasional weekend hours to manage activities to benefit the organization.

The Administrative Operations Manager serves as the first point of contact for community members, visitors, and partners of Stonewall Columbus. This role ensures a welcoming, affirming, and professional environment at the Center, while also providing administrative support across the organization.

The ideal candidate will be detail-oriented, organized, and committed to creating an inclusive and positive experience for all who engage with Stonewall Columbus.  

ESSENTIAL FUNCTIONS 

Learn and understand the Stonewall Columbus organization and the Columbus community in an effort to best support community programs in relation to the Stonewall mission. Must be an individual who embraces innovation and continuous improvement, welcoming the challenge of finding creative ways to work smarter and connect with community.

Front Desk & Visitor Experience Management (50%)

• Monitor visitor flow and facility usage, escalating concerns when necessary.
• Oversee daily front desk operations, including phone, email, and in-person inquiries; tasks such as mail distribution, office supply inventory, vendor coordination (orders and deliveries), and room scheduling.

• Maintain a safe and orderly front desk and lobby space, ensuring materials are accessible and updated.
• Ensure internal administrative tools (Outlook, digital filing, and databases) are maintained are consistently updated.
• Serve as the primary point of coordination for organizational forms, records, and data entry.
• Support daily building operations, including visitor check-in, and opening and closing procedures.
• Support staff onboarding with building orientation, front desk training, and visitor services protocols.

• Work closely with Administrative Operations, Business Development, Community Programs & Learning, and the Stonewall Café/Events Team to ensure Center operations are coordinated and aligned.

Volunteer Engagement & Coordination (20%)

• Supervise front desk volunteers and interns to maintain a welcoming, affirming visitor experience.
• Train staff and volunteers on customer service standards, accessibility practices, and emergency protocols.
• Ensure the lobby and community spaces reflect Stonewall’s values and remain clean, safe, and inviting.
• Lead recruitment, onboarding, training, scheduling, and stewardship of Center volunteers.
• Manage volunteer participation for front desk coverage, community programs, rentals/events, and special initiatives.

Administrative Operations Support (20%)

• Assist with day-today administrative workflows, including inventory management, supply requests, recordkeeping, and internal documentation.
• Support coordination of building access, room reservations, and internal scheduling.
• Participate in safety, accessibility, and facility operations planning alongside the Director.
• Assist with implementation of new administrative systems, tools, and processes that improve Center operations.

Event & Facility Logistics (10%)

• Provide onsite operational support for Stonewall programs, community gatherings, rental clients, and internal events.
• Coordinate meeting room setup, support AV/tech needs, and assist with spacing.
• of new administrative systems, tools, and processes that improve Center operations.

SKILLS & ABILITIES

• Education: Bachelors in human services, social work, psychology, or sociology field; preferred.
  • Or Associates Degree, with 2 years of customer service experience
• Experience:
  • 3 years direct experience in operations, visitor services, volunteer coordination, customer service, or community center roles preferred.
  • Experience in community-based or nonprofit environments is strongly preferred.
• Computer Skills: Proficiency with computer programs necessary to complete the above tasks including Outlook, and other applicable systems.
• Driving and Background Check: Must have a valid Ohio driver’s license, proof of automobile insurance, and pass a criminal background check

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this occupation

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hrs./day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5–5.5+ hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)\

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Sense of Sound (Must be able and aware of communication from others in the environment.)

WORK ENVIRONMENT 

May be required to do visits to work within the community, where you may experience different temperatures, weather related impacts, and other allergens in the environment. Some general office environment.

Accommodations

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please contact the Director of Business Development or the Executive Director for further instructions on how to begin the ADA process.

This job description is written to provide essential functions, job expectations, and the employee’s ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent a contract of employment, and Stonewall Columbus reserves the right to change this job description and/or assign tasks for the employee to perform, as management may deem appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Your signature below acknowledges that you have read, understand, and can perform the requirements of the job.